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Table 4 VSSS-54 items in OCD patients

From: Patient satisfaction with specialized mental health service for obsessive-compulsive disorder

Dimension Mean (SD)
1. Overall satisfaction (3 items)  
  Item 11: amount of help received 4.3 (0.7)
  Item 20: kind of services 4.2 (0.8)
  Item 21 service general sense 4.4 (0.5)
2. Professional's skills and behaviour (16 items)  
  Item 2: behavior and manners of reception staff 3.7 (1.0)
  Item 3: professionalism of psychiatrists/psychologists 4.8 (0.4)
  Item 5: ability of psychiatrists/psychologists to listen 4.8 (0.4)
  Item 6: personal manner of psychiatrists/psychologists 4.8 (0.7)
  Item 7: punctuality of the professionals 4.2 (1.0)
  Item 10: confidentiality and respect for patients rights 4.6 (0.5)
  Item 16: thoroughness of psychiatrists/psychologists 4.7 (0.5)
  Item 17: referring to general practitioner or other specialists 4.5 (0.5)
  Item 18: cooperation between service providers 4.3 (0.7)
  Item 22: professional competence of nurses/social workers 4.1 (0.8)
  Item 25: personal manner of nurses/social workers 4.1 (0.7)
  Item 28: nurses knowledge of patients medical history 3.6 (0.8)
  Item 33: instruction on what to do between visits 3.9 (0.6)
  Item 35: thoroughness of nurses/social workers 4.0 (0.6)
  Item 37: ability of nurses/social workers to listen 3.9 (0.9)
  Item 40: continuity of care 4.4 (0.9)
3. Information (3 items)  
  Item 12: explanation procedures and approaches used 4.6 (0.6)
  Item 19: publicity on mental health services offered 3.9 (0.9)
  Item 29: information on diagnosis and prognosis 4.4 (0.6)
4. Access (2 items)  
  Item 4: appearance, comfort level and physical layout 3.7 (0.7)
  Item 8: costs of the service 3.9 (0.7)
5. Efficacy (8 items)  
  Item 1: helping patient deal with problems 4.4 (0.6)
  Item 9: attaining well-being and preventing relapses 4.2 (0.6)
  Item 13: helping to relieve symptoms 4.1 (0.8)
  Item 24: helping patient improve knowledge of his problems 4.4 (0.6)
  Item 26: improving relationship between patient and relative 3.9 (0.9)
  Item 31: helping to establish good relationships outside family 3.4 (1.1)
  Item 34: helping to improve capacity to look after himself 3.6 (0.9)
  Item 38: helping patient improve abilities to work 3.8 (0.8)
6. Type of intervention (17 items)  
  Item 14: response to crisis during office hours 3.5 (1.0)
  Item 15: response to emergencies during nights, weekends 5.0 (0)
  Item 39: help for discomfort of side effects from medications 4.1 (0.7)
  Item 41: medication prescription 4.0 (0.9)
  Item 42: individual rehabilitation 3.9 (0.7)
  Item 43: individual sessions 4.6 (0.8)
  Item 44: compulsory treatment in hospital 4.0 (0.2)
  Item 45: family sessions 3.8 (0.9)
  Item 46: living in sheltered accommodation 3.9 (0.4)
  Item 47: recreational activities in the service 3.7 (0.8)
  Item 48: group sessions 3.3 (1.0)
  Item 49: shelter work 3.7 (0.7)
  Item 50: informal admission to hospital 4.0 (0.6)
  Item 51: practical help by the service at home 3.8 (0.7)
  Item 52: helping in obtaining welfare benefits 3.9 (0.7)
  Item 53: help to find open employment 3.5 (0.9)
  Item 54: recreational activities outside the service 3.8 (0.7)
7. Relative's involvement (5 items)  
  Item 23: recommendations about how relative could help 4.3 (0.7)
  Item 27: helping relative to deal better with patient's problems 4.0 (0.7)
  Item 30: ability of psychiatrists/psychologists to listen to relative 4.4 (0.6)
  Item 32: information to relative about diagnosis and prognosis 4.1 (0.9)
  Item 36: helping relative improve understanding of patients problems 4.0 (0.9)
  1. SD standard deviation (1 = terrible; 5 = excellent).