Table 4 VSSS-54 items in OCD patients
From: Patient satisfaction with specialized mental health service for obsessive-compulsive disorder
Dimension | Mean (SD) |
|---|---|
1. Overall satisfaction (3 items) | Â |
  Item 11: amount of help received | 4.3 (0.7) |
  Item 20: kind of services | 4.2 (0.8) |
  Item 21 service general sense | 4.4 (0.5) |
2. Professional's skills and behaviour (16 items) | Â |
  Item 2: behavior and manners of reception staff | 3.7 (1.0) |
  Item 3: professionalism of psychiatrists/psychologists | 4.8 (0.4) |
  Item 5: ability of psychiatrists/psychologists to listen | 4.8 (0.4) |
  Item 6: personal manner of psychiatrists/psychologists | 4.8 (0.7) |
  Item 7: punctuality of the professionals | 4.2 (1.0) |
  Item 10: confidentiality and respect for patients rights | 4.6 (0.5) |
  Item 16: thoroughness of psychiatrists/psychologists | 4.7 (0.5) |
  Item 17: referring to general practitioner or other specialists | 4.5 (0.5) |
  Item 18: cooperation between service providers | 4.3 (0.7) |
  Item 22: professional competence of nurses/social workers | 4.1 (0.8) |
  Item 25: personal manner of nurses/social workers | 4.1 (0.7) |
  Item 28: nurses knowledge of patients medical history | 3.6 (0.8) |
  Item 33: instruction on what to do between visits | 3.9 (0.6) |
  Item 35: thoroughness of nurses/social workers | 4.0 (0.6) |
  Item 37: ability of nurses/social workers to listen | 3.9 (0.9) |
  Item 40: continuity of care | 4.4 (0.9) |
3. Information (3 items) | Â |
  Item 12: explanation procedures and approaches used | 4.6 (0.6) |
  Item 19: publicity on mental health services offered | 3.9 (0.9) |
  Item 29: information on diagnosis and prognosis | 4.4 (0.6) |
4. Access (2 items) | Â |
  Item 4: appearance, comfort level and physical layout | 3.7 (0.7) |
  Item 8: costs of the service | 3.9 (0.7) |
5. Efficacy (8 items) | Â |
  Item 1: helping patient deal with problems | 4.4 (0.6) |
  Item 9: attaining well-being and preventing relapses | 4.2 (0.6) |
  Item 13: helping to relieve symptoms | 4.1 (0.8) |
  Item 24: helping patient improve knowledge of his problems | 4.4 (0.6) |
  Item 26: improving relationship between patient and relative | 3.9 (0.9) |
  Item 31: helping to establish good relationships outside family | 3.4 (1.1) |
  Item 34: helping to improve capacity to look after himself | 3.6 (0.9) |
  Item 38: helping patient improve abilities to work | 3.8 (0.8) |
6. Type of intervention (17 items) | Â |
  Item 14: response to crisis during office hours | 3.5 (1.0) |
  Item 15: response to emergencies during nights, weekends | 5.0 (0) |
  Item 39: help for discomfort of side effects from medications | 4.1 (0.7) |
  Item 41: medication prescription | 4.0 (0.9) |
  Item 42: individual rehabilitation | 3.9 (0.7) |
  Item 43: individual sessions | 4.6 (0.8) |
  Item 44: compulsory treatment in hospital | 4.0 (0.2) |
  Item 45: family sessions | 3.8 (0.9) |
  Item 46: living in sheltered accommodation | 3.9 (0.4) |
  Item 47: recreational activities in the service | 3.7 (0.8) |
  Item 48: group sessions | 3.3 (1.0) |
  Item 49: shelter work | 3.7 (0.7) |
  Item 50: informal admission to hospital | 4.0 (0.6) |
  Item 51: practical help by the service at home | 3.8 (0.7) |
  Item 52: helping in obtaining welfare benefits | 3.9 (0.7) |
  Item 53: help to find open employment | 3.5 (0.9) |
  Item 54: recreational activities outside the service | 3.8 (0.7) |
7. Relative's involvement (5 items) | Â |
  Item 23: recommendations about how relative could help | 4.3 (0.7) |
  Item 27: helping relative to deal better with patient's problems | 4.0 (0.7) |
  Item 30: ability of psychiatrists/psychologists to listen to relative | 4.4 (0.6) |
  Item 32: information to relative about diagnosis and prognosis | 4.1 (0.9) |
  Item 36: helping relative improve understanding of patients problems | 4.0 (0.9) |