Skip to main content

Table 3 Patient satisfaction survey

From: Primary care patients in psychiatric clinical trials: a pilot study using videoconferencing

 

Very negative

Somewhat negative

Neutral

Somewhat positive

Very positive

1. How would you describe your overall experience with the study?

0 (0%)

1 (2%)

3 (7%)

17 (38%)

24 (53%)

 

Very unlikely

Somewhat unlikely

Neither likely nor unlikely

Somewhat likely

Very likely

2. Would you be likely to recommend to a friend to participate in clinical studies using videoconferencing?

0 (0%)

1 (2%)

5 (11%)

10 (22%)

29 (65%)

3. Would you participate in another study using this technology?

1 (2%)

1 (2%)

1 (2%)

7 (16%)

35 (78%)

 

Strongly disagree

Somewhat disagree

Neither agree nor disagree

Somewhat agree

Strongly agree

1. I was comfortable talking to a person on a TV monitor

0 (0%)

1 (2%)

1 (2%)

15 (33%)

28 (63%)

2. I was able to satisfactorily communicate my feelings to the interviewer

0 (0%)

2 (4%)

1 (2%)

8 (18%)

34 (76%)

3. Videoconferencing/teleconferencing is a good way to get a psychological evaluation

0 (0%)

1 (2%)

6 (13%)

12 (27%)

26 (58%)

4. The scheduling was flexible enough for me

0 (0%)

2 (5%)

1 (2%)

6 (13%)

36 (80%)

5. I was comfortable that the interviews were kept confidential

0 (0%)

1 (2%)

0 (0%)

8 (18%)

36 (80%)

6. I would prefer to be interviewed by someone face to face

3 (7%)

6 (13%)

19 (42%)

13 (29%)

4 (9%)

7. I established a good relationship with my interviewer

0 (0%)

1 (2%)

8 (18%)

19 (42%)

17 (38%)

8. I was able to see the interviewer satisfactorily

0 (0%)

1 (2%)

0 (0%)

9 (20%)

35 (78%)

9. I would prefer to be interviewed in my doctor's office using this technology than have to travel to be interviewed by someone face-to-face

2 (4%)

4 (9%)

12 (27%)

8 (18%)

19 (42%)

10. I was comfortable in the room alone

0 (0%)

1 (2%)

0 (0%)

7 (16%)

37 (82%)

11. It felt like I was talking to someone in the same room

0 (0%)

2 (4%)

3 (7%)

9 (20%)

31 (69%)

12. There were technical problems relating to the sound or image quality

33 (73%)

4 (9%)

4 (9%)

2 (4%)

2 (4%)

13. How good was the quality of the image?

0 (0%)

1 (2%)

2 (4%)

17 (38%)

25 (56%)

14. How good was the quality of the sound?

0 (0%)

0 (0%)

1 (2%)

13 (29%)

31 (69%)

 

Never

Almost never

Occasionally

Often

Very often

15. Were the sessions interrupted by technical difficulties?

36 (82%)

5 (12%)

1 (2%)

1 (2%)

1 (2%)

16. How often do you use a computer?

6 (13%)

3 (7%)

11 (24%)

8 (18%)

17 (38%)

17. Before the study, how often did you use videoconferencing?

38 (85%)

2 (5%)

2 (5%)

2 (5%)

0 (0%)