Job burnout, self-efficacy theory and job satisfaction in a sample of greek bank clerks

Background

The aim of this study is the exploration of the job burnout syndrome in Greek bank clerks as well as the examination of the demographic factors that seem to have an impact on it. Based on Maslach and Jackson's [1] theory, the job burnout syndrome has three components: emotional exhaustion, depersonalization and reduced professional efficacy within the workplace. In addition, we examined the correlation between job burnout and two other concepts, self-efficacy as described by Albert Bandura [2] and job satisfaction. Finally, we sought to examine whether the three components of the job burnout syndrome differentiate in relation to some demographic characteristics of the sample (i.e., age, educational level, working experience, gender and personal contact with customers).

Materials and methods

The following questionnaires were used: The Greek version of the general self-efficacy scale of Shwarzer, the Maslach Burnout Inventory - General Survey (MBI-GS), the Oldenburg Burnout Inventory (OLBI), the Job Satisfaction Questionnaire and a demographic characteristics questionnaire.

Results

The relationship between job burnout and self-efficacy was not found to be statistically significant, whereas job satisfaction was correlated with some MBI and OLBI dimensions.

Conclusions

All demographic factors, except for gender, were correlated to job burnout dimensions. Last but not least, it would be interesting to study the relationship between self-efficacy and job burnout in other professional groups as well.